How To Fix CRM_IC_SERVICETICKET114 - No Time Recordings of released Tickets for the time specified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICETICKET - Error messages for Service Ticket

• Message number: 114

• Message text: No Time Recordings of released Tickets for the time specified

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICETICKET114 - No Time Recordings of released Tickets for the time specified ?

  The SAP error message "CRM_IC_SERVICETICKET114: No Time Recordings of released Tickets for the time specified" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service tickets and time recording.
  Cause:
  This error message indicates that the system could not find any time recordings associated with released service tickets for the specified time period. The potential causes for this error include:
  
  No Time Entries: There may not be any time entries recorded for the service tickets in the specified date range.
  Incorrect Date Range: The date range specified in the query may not match any existing time recordings.
  Status of Tickets: The service tickets may not be in a "released" status, meaning they are not yet approved or finalized for time recording.
  Authorization Issues: The user may not have the necessary permissions to view or access the time recordings for the specified tickets.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between different modules or systems.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Time Recordings: Verify if there are any time recordings for the service tickets in the specified date range. You can do this by navigating to the relevant transaction or report in SAP that displays time entries.
  
  
  Adjust Date Range: Ensure that the date range you are querying is correct and includes the dates for which you expect to see time recordings.
  
  
  Verify Ticket Status: Check the status of the service tickets to ensure they are released. If they are still in a draft or pending state, you may need to release them before time recordings can be associated.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to view time recordings. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  Data Consistency Check: If you suspect data synchronization issues, you may need to run consistency checks or consult with your SAP Basis team to ensure that all relevant data is properly synchronized.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional context on the error message and any specific configurations that may be relevant to your system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRMD_ORDER, or others that pertain to service management and time recording.
  SAP Notes: Check the SAP Support Portal for any notes or patches related to this error message, as there may be known issues or updates that address it.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.