How To Fix CRM_IC_SERVICETICKET112 - Service Order &1 has no Time Recording Entries. No Processing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICETICKET - Error messages for Service Ticket

• Message number: 112

• Message text: Service Order &1 has no Time Recording Entries. No Processing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICETICKET112 - Service Order &1 has no Time Recording Entries. No Processing ?

  The SAP error message "CRM_IC_SERVICETICKET112: Service Order &1 has no Time Recording Entries. No Processing" typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to process a service order that does not have any time recording entries associated with it. This can happen in various scenarios, such as when attempting to bill a service order or when trying to close it.
  Cause:
  
  No Time Entries: The primary cause of this error is that the service order in question does not have any time recording entries. This means that no work has been logged against the service order, which is often required for processing.
  Incorrect Status: The service order may be in a status that does not allow for processing without time entries.
  Configuration Issues: There may be configuration settings in the system that require time entries for certain types of service orders.
  
  Solution:
  
  
  Create Time Recording Entries: 
  
  Navigate to the service order in question and ensure that time entries are recorded against it. This can typically be done through the time entry functionality in the CRM system.
  Ensure that the personnel who worked on the service order have logged their hours correctly.
  
  
  
  Check Order Status: 
  
  Verify the status of the service order. If it is in a status that does not allow processing, you may need to change the status or complete necessary prerequisites.
  
  
  
  Review Configuration: 
  
  If you believe that time entries should not be mandatory for this service order, review the configuration settings in the CRM system. This may involve checking the service order type settings or the overall time recording requirements.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific details on the service order type and its requirements regarding time entries.
  
  
  
  Contact Support: 
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders and CATS for time recording.
  User Roles: Ensure that the users involved have the necessary roles and permissions to create time entries and process service orders.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  By following these steps, you should be able to resolve the error and successfully process the service order.