How To Fix CRM_IC_SERVICETICKET113 - Service Confirmation for Service Order & could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICETICKET - Error messages for Service Ticket

• Message number: 113

• Message text: Service Confirmation for Service Order & could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICETICKET113 - Service Confirmation for Service Order & could not be saved ?

  The SAP error message CRM_IC_SERVICETICKET113 typically indicates that there is an issue with saving a service confirmation for a service order in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Missing Required Fields: Certain mandatory fields in the service confirmation might not be filled out. This could include fields related to the service order, customer information, or service details.
  
  
  Data Inconsistencies: There may be inconsistencies in the data entered, such as incorrect dates, invalid status, or mismatched service order details.
  
  
  Authorization Issues: The user may not have the necessary authorizations to save the service confirmation.
  
  
  System Configuration: There could be configuration issues in the CRM system that prevent the saving of service confirmations.
  
  
  Technical Errors: There may be underlying technical issues, such as database locks or system performance problems.
  
  
  Solutions:
  
  
  Check Required Fields: Review the service confirmation form to ensure all mandatory fields are filled out correctly. Look for any error messages or indicators that highlight missing information.
  
  
  Validate Data: Ensure that all data entered is valid and consistent. Check for correct dates, service order numbers, and any other relevant information.
  
  
  Review Authorizations: Verify that the user has the necessary permissions to perform the action. If not, contact your system administrator to adjust the user roles.
  
  
  Consult Configuration Settings: If you suspect a configuration issue, consult with your SAP CRM administrator or technical team to review the settings related to service confirmations.
  
  
  Check for Technical Issues: If the problem persists, check for any technical issues such as database locks or system performance problems. This may require the involvement of your IT support team.
  
  
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  
  
  SAP Notes and Support: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, or CRM_IC to navigate through service orders and confirmations.
  Documentation: Refer to SAP documentation or user manuals for detailed guidance on service confirmations and related processes.
  Training: Consider training sessions for users to better understand the CRM functionalities and avoid common pitfalls.
  
  If the issue continues after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.