How To Fix CRM_IC_SSC_RFC000 - Phone number copy to IC not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SSC_RFC - Message class for SSC RFCs

• Message number: 000

• Message text: Phone number copy to IC not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SSC_RFC000 - Phone number copy to IC not possible ?

  The SAP error message "CRM_IC_SSC_RFC000 Phone number copy to IC not possible" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Interaction Center (IC) and the Service Desk. This error indicates that there is an issue with copying phone number data from one component to the Interaction Center.
  Causes:
  
  Data Inconsistency: The phone number data may not be formatted correctly or may be missing in the source system.
  Configuration Issues: There may be configuration settings in the CRM system that prevent the copying of phone numbers.
  Authorization Issues: The user may not have the necessary authorizations to access or copy the phone number data.
  RFC Connection Problems: There could be issues with the Remote Function Call (RFC) connection between the systems involved.
  Missing or Incorrect Mapping: The mapping of fields between the source and target systems may not be set up correctly.
  
  Solutions:
  
  Check Data Format: Ensure that the phone number is in the correct format and is not missing. Validate the data in the source system.
  Review Configuration: Check the configuration settings in the CRM system to ensure that phone number copying is enabled and correctly set up.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action. If not, adjust the user roles accordingly.
  RFC Connection: Test the RFC connection between the systems to ensure it is functioning correctly. You can use transaction SM59 to check the RFC destination settings.
  Field Mapping: Review the field mapping settings to ensure that the phone number field is correctly mapped between the source and target systems.
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may require technical expertise.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, and SM59 for troubleshooting.
  Documentation: Review the official SAP documentation for the Interaction Center and CRM configuration to ensure all settings are correct.
  Community Forums: Consider searching or posting on SAP community forums for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM.