How To Fix CRM_IC_SSC_RFC002 - Cannot retrieve object with key &1 and type &2 in CRM system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SSC_RFC - Message class for SSC RFCs

• Message number: 002

• Message text: Cannot retrieve object with key &1 and type &2 in CRM system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SSC_RFC002 - Cannot retrieve object with key &1 and type &2 in CRM system ?

  The SAP error message CRM_IC_SSC_RFC002 indicates that the system is unable to retrieve an object with a specified key and type in the CRM system. This error typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with accessing or retrieving data related to a specific business object.
  Causes:
  
  Invalid Key or Type: The key or type provided in the request may be incorrect or does not exist in the CRM system.
  Data Deletion: The object you are trying to access may have been deleted or is no longer available in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified object.
  System Configuration: There may be configuration issues in the CRM system that prevent the retrieval of the object.
  RFC Connection Issues: Problems with the Remote Function Call (RFC) connection between the systems can also lead to this error.
  
  Solutions:
  
  Verify Key and Type: Check the key and type being used in the request to ensure they are correct and correspond to an existing object in the CRM system.
  Check Object Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to verify if the object exists in the CRM system.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the object. You can check this using transaction SU53 after the error occurs.
  Check System Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly for the object type you are trying to access.
  Test RFC Connection: Use transaction SM59 to check the RFC connection settings and ensure that the connection to the CRM system is functioning properly.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or details that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the CRM Interaction Center and the specific object types you are working with to understand their structure and requirements.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.