How To Fix CRM_IC_SERVICETICKET102 - Selected Documents cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICETICKET - Error messages for Service Ticket

• Message number: 102

• Message text: Selected Documents cannot be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICETICKET102 - Selected Documents cannot be read ?

  The SAP error message "CRM_IC_SERVICETICKET102: Selected Documents cannot be read" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with service tickets or related documents. This error indicates that the system is unable to access or retrieve the documents associated with a service ticket.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to access the documents linked to the service ticket.
  Document Status: The documents may be in a status that prevents them from being accessed (e.g., archived or deleted).
  Data Consistency Issues: There may be inconsistencies in the database, such as missing entries or broken links between the service ticket and its associated documents.
  Technical Issues: There could be underlying technical problems, such as issues with the database or the application server.
  Configuration Issues: Incorrect configuration settings in the CRM system or document management system may lead to this error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate authorizations to access the documents. This can be done by reviewing the user's roles and permissions in the SAP system.
  Verify Document Status: Check the status of the documents associated with the service ticket. If they are archived or deleted, you may need to restore them or change their status.
  Data Consistency Check: Perform a consistency check on the database to identify and resolve any inconsistencies. This may involve running specific SAP transactions or reports designed for this purpose.
  Technical Troubleshooting: If the issue persists, check the system logs (transaction SLG1) for any error messages or warnings that could provide more context. You may also need to involve your technical team to investigate any underlying technical issues.
  Configuration Review: Review the configuration settings related to document management in the CRM system to ensure they are set up correctly.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often contain patches, workarounds, or additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for service orders and CRM_DNO_MON for monitoring document objects.
  Documentation: Review the official SAP documentation for CRM and document management to understand how documents are linked to service tickets and any specific requirements for access.
  
  If the issue continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance.