How To Fix CRM_IC_SERVICETICKET101 - Selected Documents cannot be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICETICKET - Error messages for Service Ticket

• Message number: 101

• Message text: Selected Documents cannot be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICETICKET101 - Selected Documents cannot be found ?

  The SAP error message "CRM_IC_SERVICETICKET101: Selected Documents cannot be found" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service tickets or service orders. This error indicates that the system is unable to locate the specified documents or service tickets that you are trying to access or manipulate.
  Causes:
  
  Document Deletion: The service ticket or document you are trying to access may have been deleted or archived.
  Authorization Issues: The user may not have the necessary authorizations to view or access the selected documents.
  Incorrect Document Number: The document number or ID entered may be incorrect or does not exist in the system.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing documents.
  Configuration Issues: There may be configuration problems in the CRM system that prevent the documents from being retrieved.
  
  Solutions:
  
  Verify Document Existence: Check if the service ticket or document actually exists in the system. You can do this by searching for the document using the appropriate transaction codes or reports.
  Check Authorizations: Ensure that the user has the necessary permissions to access the documents. This may involve checking user roles and authorizations in the SAP system.
  Correct Document Number: Double-check the document number or ID you are trying to access to ensure it is correct.
  Review System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Data Consistency Check: If the system is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to run consistency checks or data reconciliation processes.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further, especially if it involves configuration or system-level issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_H, or CRM_ORDERADM_I to search for service tickets.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review SAP documentation related to CRM service management for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.