How To Fix CRM_IC_SERVICETICKET002 -

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICETICKET - Error messages for Service Ticket

• Message number: 002

• Message text:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICETICKET002 - ?

  The SAP error message CRM_IC_SERVICETICKET002 typically relates to issues encountered in the SAP Customer Relationship Management (CRM) system, specifically in the context of service tickets. This error message usually indicates that there is a problem with the service ticket processing, such as missing or incorrect data.
  Cause:
  
  Missing Required Fields: The service ticket may be missing mandatory fields that are required for processing.
  Data Inconsistencies: There may be inconsistencies in the data entered, such as invalid customer information or incorrect status.
  Authorization Issues: The user may not have the necessary permissions to create or modify service tickets.
  Configuration Issues: There could be configuration problems in the CRM system that prevent the service ticket from being processed correctly.
  System Errors: There may be underlying system errors or bugs that are causing the issue.
  
  Solution:
  
  Check Required Fields: Ensure that all mandatory fields in the service ticket are filled out correctly. Review the ticket for any missing information.
  Validate Data: Check the data entered for accuracy and consistency. Make sure that customer information and other related data are correct.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify service tickets. If not, contact your system administrator to adjust permissions.
  Configuration Review: Consult with your SAP administrator or technical team to review the configuration settings related to service tickets. Ensure that everything is set up correctly.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes or patches that may address known issues related to this error message. You can search the SAP Support Portal for updates or fixes.
  Testing: If changes are made, test the process again to see if the error persists.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and service management for detailed information on service ticket processing.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_SERVICETICKET002 error message.