How To Fix CRM_IC_SERVICE019 - Registered product &1 has been removed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 019

• Message text: Registered product &1 has been removed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE019 - Registered product &1 has been removed ?

  The SAP error message CRM_IC_SERVICE019 indicates that a registered product has been removed from the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders, service requests, or similar transactions involving registered products.
  Cause:
  
  Product Deletion: The registered product may have been deleted from the system or marked as inactive.
  Data Inconsistency: There may be inconsistencies in the data, such as the product not being properly linked to the service order or request.
  Authorization Issues: The user may not have the necessary authorizations to access the product information.
  Configuration Changes: Changes in the configuration of the product or service management settings may lead to this error.
  
  Solution:
  
  Check Product Status: Verify if the registered product exists in the system and is active. You can do this by navigating to the product master data in the SAP system.
  Re-register the Product: If the product has been deleted, you may need to re-register it in the system.
  Review Data Links: Ensure that the product is correctly linked to the service order or request. Check for any missing or incorrect entries.
  Authorization Check: Ensure that the user has the necessary permissions to access the product information. This may involve checking user roles and authorizations.
  Consult Configuration: If there have been recent changes to the configuration, review those changes to ensure they are not causing the issue.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view service orders or CRMD_ORDERADM_H for order administration.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on CRM service management and product registration processes.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.