How To Fix CRM_IC_SERVICE021 - Registered product &1 could not be removed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 021

• Message text: Registered product &1 could not be removed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE021 - Registered product &1 could not be removed ?

  The SAP error message CRM_IC_SERVICE021, which states "Registered product &1 could not be removed," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to remove a registered product from a service order or a similar object, but the system is unable to do so. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Product Dependencies: The product may have dependencies or relationships with other objects (e.g., service contracts, warranties, or other service orders) that prevent its removal.
  Status Issues: The status of the service order or the product may not allow for the removal. For example, if the order is in a completed or closed status, modifications may be restricted.
  Authorization Issues: The user may not have the necessary authorizations to perform the removal action on the registered product.
  Data Integrity Constraints: There may be data integrity constraints in place that prevent the removal of the product due to business rules defined in the system.
  
  Solutions:
  
  Check Dependencies: Review any dependencies or relationships associated with the product. Ensure that there are no active contracts, warranties, or other linked objects that would prevent removal.
  Change Status: If the service order or product is in a status that does not allow for changes, consider changing the status to one that permits modifications (if applicable).
  Review Authorizations: Ensure that the user attempting to remove the product has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Review the relevant SAP documentation or configuration settings to understand any specific business rules that may be preventing the removal.
  Use Transaction Codes: Utilize transaction codes such as CRM_ORDER or CRM_SERVICE to check the details of the service order and the registered product.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to this error message. You can search for the error message number or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRM_ORDER, CRM_IC, or CRM_SERVICE.
  User Manuals: Refer to user manuals or training materials for SAP CRM to understand the processes related to service orders and registered products.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.