How To Fix CRM_IC_SERVICE023 - No Results found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 023

• Message text: No Results found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE023 - No Results found ?

  The SAP error message CRM_IC_SERVICE023 ("No Results found") typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC) when a user attempts to search for service requests, tickets, or other relevant data but the system returns no results. This can be frustrating, especially when you expect to find relevant information.
  Causes:
  
  Search Criteria: The search parameters entered may be too restrictive or incorrect, leading to no matching records.
  Data Availability: There may be no data available in the system that meets the search criteria. This could be due to data not being created, archived, or deleted.
  Authorization Issues: The user may not have the necessary permissions to view certain records, which can result in no results being displayed.
  System Configuration: There may be issues with the configuration of the search functionality or the underlying database.
  Technical Issues: There could be temporary technical issues with the system, such as performance problems or database connectivity issues.
  
  Solutions:
  
  Review Search Criteria: Check the search parameters you are using. Try broadening the criteria or using different keywords to see if results appear.
  Check Data Availability: Ensure that the data you are looking for actually exists in the system. You may need to verify with other users or check different transaction codes.
  User Authorizations: Verify that you have the necessary authorizations to access the data. If not, contact your system administrator to request the appropriate permissions.
  System Configuration: If you suspect a configuration issue, consult with your SAP Basis or CRM administrator to ensure that the search functionality is set up correctly.
  Technical Support: If the issue persists, consider reaching out to your IT support team or SAP support for further assistance. They can check for any underlying technical issues or bugs in the system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate or troubleshoot issues (e.g., CRMD_ORDER for service orders).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to the CRM_IC_SERVICE023 error.
  Documentation: Review SAP documentation or user manuals for guidance on using the Interaction Center and troubleshooting common issues.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.