How To Fix CRM_IC_SERVICE025 - Routing to responsible group &1 without partner assigned is not supported

CRM_IC_SERVICE025 - Overview

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 025

• Message text: Routing to responsible group &1 without partner assigned is not supported

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE025 - Routing to responsible group &1 without partner assigned is not supported ?

  The SAP error message CRM_IC_SERVICE025 indicates that there is an issue with routing a service request to a responsible group when no partner is assigned to the request. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to process service requests or incidents.
  
  Cause:
  The error is caused by the system's requirement that a partner (such as a customer or a contact person) must be assigned to the service request or incident before it can be routed to a responsible group. The routing process relies on the partner information to determine the appropriate group to handle the request.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Partner Assignment:
  
  Ensure that a partner (e.g., a customer or contact) is assigned to the service request or incident. You can do this by navigating to the relevant transaction in SAP CRM and checking the partner tab.
  
  
  
  Assign a Partner:
  
  If no partner