How To Fix CRM_IC_SERVICE025 - Routing to responsible group &1 without partner assigned is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 025

• Message text: Routing to responsible group &1 without partner assigned is not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE025 - Routing to responsible group &1 without partner assigned is not supported ?

  The SAP error message CRM_IC_SERVICE025 indicates that there is an issue with routing a service request to a responsible group when no partner is assigned to the request. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to process service requests or incidents.
  Cause:
  The error is caused by the system's requirement that a partner (such as a customer or a contact person) must be assigned to the service request or incident before it can be routed to a responsible group. The routing process relies on the partner information to determine the appropriate group to handle the request.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Partner Assignment:
  
  Ensure that a partner (e.g., a customer or contact) is assigned to the service request or incident. You can do this by navigating to the relevant transaction in SAP CRM and checking the partner tab.
  
  
  
  Assign a Partner:
  
  If no partner is assigned, you will need to add a partner. This can typically be done by editing the service request or incident and selecting the appropriate partner from the partner determination list.
  
  
  
  Review Partner Determination Procedure:
  
  Check the partner determination procedure configured in your system. Ensure that it is set up correctly to automatically assign partners based on the criteria defined in your business processes.
  
  
  
  Consult Configuration:
  
  If you are unsure about how to assign partners or if the partner determination is not working as expected, consult with your SAP configuration team or refer to the SAP documentation for guidance on partner determination settings.
  
  
  
  Test the Changes:
  
  After making the necessary changes, test the process again to ensure that the service request can be routed successfully without encountering the error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access service requests or incidents.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for detailed documentation on partner determination and service request processing in SAP CRM.
  
  By following these steps, you should be able to resolve the CRM_IC_SERVICE025 error and ensure that service requests can be routed correctly to the responsible groups.