How To Fix CRM_IC_SERVICE026 - Routing to responsible group &1 without partner function is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 026

• Message text: Routing to responsible group &1 without partner function is not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE026 - Routing to responsible group &1 without partner function is not supported ?

  The SAP error message CRM_IC_SERVICE026 indicates that there is an issue with routing a service request to a responsible group without a specified partner function. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to assign a service request or incident to a responsible group without the necessary partner function being defined.
  Cause:
  
  Missing Partner Function: The error usually arises when the system attempts to route a service request to a responsible group, but there is no partner function assigned to that group. Partner functions are essential for defining roles in the context of business processes.
  Configuration Issues: There may be a configuration issue in the CRM system where the partner functions for the responsible group are not set up correctly.
  Data Inconsistencies: Inconsistent or incomplete data in the service request or incident could lead to this error.
  
  Solution:
  
  
  Check Partner Functions:
  
  Ensure that the responsible group has the appropriate partner functions assigned. You can do this by navigating to the configuration settings for partner functions in the CRM system.
  Go to the relevant customizing transaction (e.g., SPRO) and check the settings under "Customer Relationship Management" > "Basic Functions" > "Partner Processing" > "Define Partner Functions".
  
  
  
  Assign Partner Function:
  
  If the responsible group does not have a partner function assigned, you will need to assign one. This can typically be done in the customizing settings or directly in the transaction where you manage the responsible group.
  
  
  
  Review Routing Configuration:
  
  Check the routing configuration for service requests to ensure that it is set up correctly to handle the assignment of requests to responsible groups with the necessary partner functions.
  
  
  
  Data Validation:
  
  Validate the data in the service request or incident to ensure that all required fields, including partner functions, are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM partner functions and routing to understand any specific requirements or configurations that may be necessary.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on partner function configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests and incidents.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By addressing the partner function assignment and ensuring proper configuration, you should be able to resolve the CRM_IC_SERVICE026 error.