How To Fix CRM_IC_SERVICE026 - Routing to responsible group &1 without partner function is not supported

CRM_IC_SERVICE026 - Overview

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 026

• Message text: Routing to responsible group &1 without partner function is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE026 - Routing to responsible group &1 without partner function is not supported ?

  The SAP error message CRM_IC_SERVICE026 indicates that there is an issue with routing a service request to a responsible group without a specified partner function. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to assign a service request or incident to a responsible group without the necessary partner function being defined.
  
  Cause:
  
  Missing Partner Function: The error usually arises when the system attempts to route a service request to a responsible group, but there is no partner function assigned to that group. Partner functions are essential for defining roles in the context of business processes.
  
  Configuration Issues: There may be a configuration issue in the CRM system where the partner functions for the responsible group are not set up correctly.
  Data Inconsistencies: Inconsistent or incomplete data in the service request or incident could lead to this error.
  
  
  Solution:
  
  
  Check Partner Functions:
  
  Ensure that the responsible group has the appropriate partner functions