How To Fix CRM_IC_SERVICE028 - Knowledge base ID &1 does not exist; select an ID from the input help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 028

• Message text: Knowledge base ID &1 does not exist; select an ID from the input help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE028 - Knowledge base ID &1 does not exist; select an ID from the input help ?

  The SAP error message CRM_IC_SERVICE028 indicates that the knowledge base ID you are trying to access does not exist in the system. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with service-related functionalities.
  Cause:
  
  Non-Existent Knowledge Base ID: The ID you are trying to use has not been created or does not exist in the system.
  Incorrect Input: The ID may have been entered incorrectly, leading to the system not being able to find it.
  Authorization Issues: The user may not have the necessary permissions to view the knowledge base IDs.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues that prevent the ID from being recognized.
  
  Solution:
  
  Check the ID: Verify that the knowledge base ID you are entering is correct. Use the input help (F4) to select a valid ID from the list.
  Create the Knowledge Base ID: If the ID does not exist, you may need to create it. This typically involves going to the relevant transaction in SAP and entering the necessary details to create a new knowledge base entry.
  Check Authorizations: Ensure that you have the necessary authorizations to access the knowledge base. If not, contact your system administrator to grant the required permissions.
  Data Consistency Check: If the system is integrated with other systems, check for any data consistency issues. You may need to run synchronization jobs or check for errors in the integration process.
  Consult Documentation: Refer to SAP documentation or knowledge base articles for more detailed instructions on managing knowledge base IDs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_DNO_MONITOR for monitoring data or CRM_KB for knowledge base management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_IC_SERVICE028 error and successfully work with knowledge base IDs in SAP CRM.