How To Fix CRM_IC_SERVICES000 - No system properties found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICES -

• Message number: 000

• Message text: No system properties found

What causes this issue?

The system could not load IC WebClient system properties.

System Response

IC WebClient will not work correctly.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Check the system properties in IC WebClient administration activity
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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICES000 - No system properties found ?

  The SAP error message "CRM_IC_SERVICES000 No system properties found" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to retrieve necessary configuration or system properties for the Internet Communication Framework (ICF) services. This can hinder the functionality of the CRM application, particularly in the context of the Interaction Center (IC).
  Causes:
  
  Missing Configuration: The system properties required for the CRM Interaction Center may not be configured correctly or may be missing entirely.
  Authorization Issues: The user may not have the necessary authorizations to access the required system properties.
  System Errors: There may be underlying issues with the SAP system or the database that prevent the retrieval of system properties.
  Transport Issues: If recent changes were transported to the system, there may have been issues during the transport that affected the configuration.
  Incorrect System Settings: The settings in the SAP system may not be aligned with the requirements for the CRM Interaction Center.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in the SAP CRM system and ensure that all necessary system properties are defined.
  Use transaction codes like SPRO to access the configuration settings and verify the settings for the Interaction Center.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the system properties. This can be checked using transaction SU53 to analyze authorization issues.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any related error messages that might provide more context about the issue.
  
  
  
  Reconfigure ICF Services:
  
  If the ICF services are not properly configured, you may need to reconfigure them. Use transaction SICF to check the status of the ICF services related to CRM.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs for any errors and ensure that all necessary objects were transported correctly.
  
  
  
  System Restart:
  
  In some cases, a restart of the application server may resolve temporary issues related to system properties.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SICF (ICF Services), SU53 (Authorization Check), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to CRM and the Interaction Center for best practices on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_IC_SERVICES000 No system properties found" error in your SAP CRM system.