How To Fix CRM_IC_SERVICES002 - System properties XML document is not in the specified format

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICES -

• Message number: 002

• Message text: System properties XML document is not in the specified format

What causes this issue?

The system could not load IC WebClient system properties.

System Response

IC WebClient will not work correctly.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Check the system properties in IC WebClient administration activity
<DS:TRAN.CRMS_IC_SYSTEM_PROPS>Define Java Server and Host Names</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICES002 - System properties XML document is not in the specified format ?

  The SAP error message CRM_IC_SERVICES002 indicates that there is an issue with the XML document related to system properties in the SAP CRM Interaction Center (IC). This error typically arises when the XML document does not conform to the expected format or schema, which can lead to issues in processing or displaying the required information.
  Causes:
  
  Malformed XML: The XML document may contain syntax errors, such as missing tags, incorrect nesting, or invalid characters.
  Schema Mismatch: The XML document may not adhere to the expected schema defined for the system properties, leading to validation errors.
  Encoding Issues: The XML document may have encoding problems, such as incorrect character encoding (e.g., UTF-8 vs. ISO-8859-1).
  Configuration Issues: There may be misconfigurations in the system that lead to the generation of incorrect XML documents.
  Data Corruption: The XML file may be corrupted or incomplete, causing it to be unreadable.
  
  Solutions:
  
  Validate the XML: Use an XML validator tool to check the syntax and structure of the XML document. Ensure that it adheres to the expected schema.
  Check Configuration: Review the configuration settings in the SAP system to ensure that they are set up correctly for generating the XML document.
  Review Logs: Check the application logs for any additional error messages or warnings that may provide more context about the issue.
  Re-generate XML: If possible, try to regenerate the XML document to ensure that it is created correctly.
  Encoding Check: Ensure that the XML document is saved with the correct encoding. If necessary, convert the file to the appropriate encoding format.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP CRM you are using for any known issues or patches.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to this error message. SAP frequently releases notes that address known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Technical Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.