How To Fix CRM_IC_SERVICES002 - System properties XML document is not in the specified format

CRM_IC_SERVICES002 - Overview

• Message type: E = Error

• Message class: CRM_IC_SERVICES -

• Message number: 002

• Message text: System properties XML document is not in the specified format

What causes this issue?

The system could not load IC WebClient system properties.

System Response

IC WebClient will not work correctly.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Check the system properties in IC WebClient administration activity
<DS:TRAN.CRMS_IC_SYSTEM_PROPS>Define Java Server and Host Names</>.

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_SERVICES002 - Details

• The SAP error message CRM_IC_SERVICES002 indicates that there is an issue with the XML document related to system properties in the SAP CRM Interaction Center (IC). This error typically arises when the XML document does not conform to the expected format or schema, which can lead to issues in processing or displaying the required information.
  Causes:
  
  Malformed XML: The XML document may contain syntax errors, such as missing tags, incorrect nesting, or invalid characters.
  Schema Mismatch: The XML document may not adhere to the expected schema defined for the system properties, leading to validation errors.
  Encoding Issues: The XML document may have encoding problems, such as incorrect character encoding (e.g., UTF-8 vs. ISO-8859-1).
  
  Configuration Issues: There may be misconfigurations in the system that lead to the generation of incorrect XML documents.
  Data Corruption: The XML file may be corrupted or incomplete, causing it to be unreadable.
  
  Solutions:
  
  Validate the XML: Use an XML validator tool to check the