How To Fix CRM_IC_SERVICES100 - End current interaction before processing a new interaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICES -

• Message number: 100

• Message text: End current interaction before processing a new interaction

What causes this issue?

You cannot confirm the new contact or see the new contact information
until you finish the current interaction. Select <LS>End</> to complete
the current interaction.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICES100 - End current interaction before processing a new interaction ?

  The SAP error message CRM_IC_SERVICES100 indicates that the system is preventing the processing of a new interaction because there is an ongoing interaction that has not been completed or ended. This is a common issue in SAP CRM (Customer Relationship Management) systems, particularly in the Interaction Center (IC) where multiple interactions can occur.
  Cause:
  The error typically arises due to the following reasons:
  
  Ongoing Interaction: There is an active interaction session that has not been properly closed or ended.
  Session Management: The system is designed to ensure that only one interaction is processed at a time to maintain data integrity and avoid conflicts.
  User Actions: The user may have navigated away from the current interaction without properly ending it, or there may be a system timeout that has not been handled.
  
  Solution:
  To resolve the CRM_IC_SERVICES100 error, you can follow these steps:
  
  
  End Current Interaction:
  
  Navigate to the current interaction session that is open.
  Ensure that you complete any necessary actions or save any data.
  Use the "End Interaction" or "Close" button to properly close the session.
  
  
  
  Check for Open Sessions:
  
  If you are unsure which interaction is open, check the interaction history or session management area in the CRM IC.
  Close any sessions that are still active.
  
  
  
  Log Out and Log Back In:
  
  If you are unable to find the open interaction, logging out of the system and logging back in can sometimes reset the session state.
  
  
  
  Clear Browser Cache:
  
  If you are using a web-based interface, clearing the browser cache may help resolve any session-related issues.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, it may be necessary to contact your SAP support team or system administrator for further assistance. They can check for any underlying issues in the system configuration or user permissions.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Training: Ensure that users are trained on how to properly manage interactions within the CRM IC to minimize the occurrence of this error.
  System Configuration: Review the system configuration settings related to interaction management to ensure they align with your business processes.
  
  By following these steps, you should be able to resolve the CRM_IC_SERVICES100 error and continue processing interactions in SAP CRM.