How To Fix CRM_IC_SERVICES101 - Severe error occurred; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICES -

• Message number: 101

• Message text: Severe error occurred; contact system administrator

What causes this issue?

Error occurred in class &v1&, event &v2&.
INCLUDE MSG_CONTACT_SYSADMIN OBJECT DOKU ID TX LANGUAGE EN

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICES101 - Severe error occurred; contact system administrator ?

  The SAP error message "CRM_IC_SERVICES101 Severe error occurred; contact system administrator" typically indicates a serious issue within the SAP CRM Interaction Center (IC) that prevents the system from processing a request or performing a function. This error can arise from various underlying causes, and resolving it often requires a systematic approach.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration settings in the CRM system or Interaction Center can lead to errors.
  System Performance: High system load or performance issues can cause timeouts or failures in processing requests.
  Data Integrity Issues: Corrupted or inconsistent data in the database can trigger severe errors.
  Authorization Problems: Insufficient user permissions or roles may prevent access to certain functionalities.
  Custom Code Errors: If there are custom enhancements or modifications in the system, bugs in the code can lead to severe errors.
  Network Issues: Problems with network connectivity or communication between different components of the SAP system can also cause this error.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SLG1) for detailed error messages that can provide more context about the issue.
  Analyze Performance: Monitor system performance and check for any bottlenecks or resource constraints. Use transaction ST22 for dump analysis.
  Review Configuration: Ensure that all necessary configurations for the CRM Interaction Center are correctly set up. This includes checking settings in transaction CRMC_IC.
  Data Consistency Check: Run data consistency checks to identify and resolve any data integrity issues.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to perform the action.
  Debugging Custom Code: If custom code is involved, debug the relevant code to identify any issues or exceptions being thrown.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address known issues related to this error.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), ST22 (Dump Analysis), and CRMC_IC (Interaction Center).
  Documentation: Review SAP documentation and guides related to the CRM Interaction Center for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  Conclusion:
  Resolving the "CRM_IC_SERVICES101 Severe error occurred; contact system administrator" error requires a thorough investigation of the system's configuration, performance, and data integrity. By following the outlined steps and utilizing available resources, you can identify the root cause and implement an appropriate solution.