How To Fix CRM_IC_SERVICE020 - Only numeric value allowed for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 020

• Message text: Only numeric value allowed for &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE020 - Only numeric value allowed for &1 ?

  The SAP error message CRM_IC_SERVICE020 with the description "Only numeric value allowed for &1" typically occurs in the SAP CRM (Customer Relationship Management) system, particularly in the context of the Interaction Center (IC). This error indicates that a field that is expected to contain a numeric value has received a non-numeric input.
  Cause:
  
  Incorrect Input: The most common cause is that the user has entered a non-numeric value (such as letters, special characters, or spaces) in a field that is supposed to accept only numeric values.
  Data Mapping Issues: If data is being imported or transferred from another system, there may be a mapping issue where a numeric field is incorrectly populated with non-numeric data.
  Configuration Errors: There may be configuration settings in the CRM system that are not correctly set up, leading to this error when certain fields are accessed or processed.
  
  Solution:
  
  Check Input Values: Review the input values in the field that triggered the error. Ensure that only numeric values are entered. Remove any non-numeric characters.
  Data Validation: Implement data validation checks in the user interface to prevent non-numeric values from being entered in the first place.
  Review Data Sources: If the error occurs during data import or integration, check the source data for any non-numeric values in fields that are expected to be numeric. Correct the data at the source if necessary.
  Configuration Review: If the issue persists, review the configuration settings in the CRM system to ensure that all fields are correctly defined and that there are no discrepancies in data types.
  Debugging: If you have access to debugging tools, you can trace the execution to identify where the error is being triggered and gather more context about the input values being processed.
  
  Related Information:
  
  Field Definitions: Check the field definitions in the CRM system to understand which fields are expected to be numeric.
  SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on the correct data entry procedures to minimize the occurrence of this error in the future.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.