How To Fix CRM_IC_SERVICE011 - Rule found &1 responsible employees. Check routing result

CRM_IC_SERVICE011 - Overview

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 011

• Message text: Rule found &1 responsible employees. Check routing result

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE011 - Rule found &1 responsible employees. Check routing result ?

  The SAP error message "CRM_IC_SERVICE011: Rule found &1 responsible employees. Check routing result" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service requests or incidents. This error indicates that the system has identified multiple responsible employees based on the routing rules defined in the system, but it is unable to determine which one should be assigned to the task or service request.
  
  Cause:
  
  Multiple Responsible Employees: The routing rules configured in the system have resulted in multiple employees being identified as responsible for the service request. This can happen if the rules are too broad or if there are overlapping criteria.
  
  Configuration Issues: There may be issues with the configuration of the routing rules in the CRM system, leading to ambiguity in employee assignment.
  Data Inconsistencies: Inconsistent or incomplete data in the employee master records or service request details can also lead to this error.
  
  
  Solution:
  
  Review