How To Fix CRM_IC_SERVICE013 - Refine search parameter for product id

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 013

• Message text: Refine search parameter for product id

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE013 - Refine search parameter for product id ?

  The SAP error message CRM_IC_SERVICE013, which states "Refine search parameter for product id," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when searching for products in the CRM system.
  Cause:
  This error message usually indicates that the search parameters provided for the product ID are too broad or not specific enough. The system is unable to find a unique match for the product ID based on the criteria entered. This can happen due to:
  
  Ambiguous Search Criteria: The search parameters may not be specific enough to narrow down the results to a single product.
  Incorrect Product ID: The product ID entered may not exist in the system or may be incorrectly formatted.
  Data Issues: There may be issues with the data in the product master, such as missing or incorrect entries.
  
  Solution:
  To resolve the CRM_IC_SERVICE013 error, you can take the following steps:
  
  
  Refine Search Parameters: 
  
  Try to provide more specific search criteria. This could include additional attributes such as product name, category, or other identifiers that can help narrow down the search.
  Use wildcards (if supported) to broaden the search while still being specific enough.
  
  
  
  Verify Product ID:
  
  Double-check the product ID you are entering to ensure it is correct and exists in the system.
  If you are unsure about the product ID, consider searching for the product using other criteria first.
  
  
  
  Check Data Consistency:
  
  Ensure that the product master data is complete and accurate. Look for any missing or incorrect entries that could affect the search results.
  If necessary, consult with your data management team to clean up any inconsistencies in the product data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific guidelines on searching for products in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to product management in SAP CRM, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  User Training: Ensure that users are trained on how to effectively use the search functionality within the SAP CRM system to minimize the occurrence of such errors.
  
  By following these steps, you should be able to resolve the CRM_IC_SERVICE013 error and improve your search experience within the SAP CRM system.