How To Fix CRM_IC_SERVICE013 - Refine search parameter for product id

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 013

• Message text: Refine search parameter for product id

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE013 - Refine search parameter for product id ?

  The SAP error message CRM_IC_SERVICE013, which states "Refine search parameter for product id," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when searching for products in the CRM system.
  
  Cause:
  This error message usually indicates that the search parameters provided for the product ID are too broad or not specific enough. The system is unable to find a unique match for the product ID based on the criteria entered. This can happen due to:
  
  Ambiguous Search Criteria: The search parameters may not be specific enough to narrow down the results to a single product.
  Incorrect Product ID: The product ID entered may not exist in the system or may be incorrectly formatted.
  Data Issues: There may be issues with the data in the product master, such as missing or incorrect entries.
  
  
  Solution:
  To resolve the CRM_IC_SERVICE013 error, you can take the following steps:
  
  
  Refine Search