How To Fix CRM_IC_SERVICE012 - No service order template found for category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 012

• Message text: No service order template found for category &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE012 - No service order template found for category &1 ?

  The SAP error message CRM_IC_SERVICE012 indicates that the system could not find a service order template for the specified category. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module when trying to create or process a service order.
  Cause:
  
  Missing Service Order Template: The most common cause is that there is no service order template defined for the specified category in the system.
  Incorrect Configuration: The configuration settings for service order templates may not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to access the service order templates.
  Data Inconsistency: There may be inconsistencies in the data or settings related to service order templates.
  
  Solution:
  
  
  Check Service Order Templates:
  
  Navigate to the transaction code CRMD_ORDER or use the relevant menu path to check if service order templates exist for the specified category.
  Ensure that the template is correctly defined and active.
  
  
  
  Create or Modify Template:
  
  If no template exists, you may need to create a new service order template for the specified category.
  If a template exists but is not configured correctly, modify it to ensure it meets the requirements.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP Customizing Implementation Guide (IMG) under Customer Relationship Management > Service > Service Order > Define Service Order Templates.
  Ensure that the templates are assigned to the correct categories.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access and use service order templates. This may involve checking roles and authorizations in the user profile.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to service order templates for additional guidance on setup and configuration.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO (for configuration), and SU01 (for user authorizations).
  SAP Notes: Search for SAP Notes related to CRM service order templates for any known issues or patches that may address the problem.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.