How To Fix CRM_IC_SERVICE010 - Rule found &1 responsible organizational units. Check routing result

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 010

• Message text: Rule found &1 responsible organizational units. Check routing result

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE010 - Rule found &1 responsible organizational units. Check routing result ?

  The SAP error message "CRM_IC_SERVICE010: Rule found &1 responsible organizational units. Check routing result" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the routing of service requests or incidents to the appropriate organizational units. This error indicates that the system has identified one or more organizational units based on the defined rules, but there may be a problem with how these units are being processed or routed.
  Causes:
  
  Routing Configuration Issues: The routing rules may not be correctly configured, leading to ambiguity in determining which organizational unit should handle the service request.
  Multiple Matches: The system has found multiple organizational units that could potentially handle the request, but it is unclear which one should be selected.
  Missing or Incomplete Data: Required data for routing (such as customer information, service type, etc.) may be missing or incomplete, causing the system to fail in determining the correct organizational unit.
  Authorization Issues: The user may not have the necessary authorizations to view or access the identified organizational units.
  
  Solutions:
  
  Check Routing Rules: Review the routing rules defined in the system to ensure they are set up correctly. Make sure that the rules are specific enough to avoid ambiguity.
  Review Organizational Units: Check the organizational units that have been identified by the system. Ensure that they are correctly configured and that they have the necessary capabilities to handle the service requests.
  Data Validation: Ensure that all required data for the service request is complete and accurate. This includes customer details, service types, and any other relevant information.
  Authorization Check: Verify that the user has the necessary authorizations to access the organizational units identified by the routing rules.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring routing rules and handling service requests.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage service requests or incidents.
  Customization: The routing rules can often be customized in the SAP CRM system, so it may be necessary to work with a functional consultant to adjust these settings.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  Testing: After making changes, conduct thorough testing to ensure that the routing works as expected and that the error does not recur.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM for further assistance.