How To Fix CRM_IC_SERVICE010 - Rule found &1 responsible organizational units. Check routing result

CRM_IC_SERVICE010 - Overview

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 010

• Message text: Rule found &1 responsible organizational units. Check routing result

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE010 - Rule found &1 responsible organizational units. Check routing result ?

  The SAP error message "CRM_IC_SERVICE010: Rule found &1 responsible organizational units. Check routing result" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the routing of service requests or incidents to the appropriate organizational units. This error indicates that the system has identified one or more organizational units based on the defined rules, but there may be a problem with how these units are being processed or routed.
  Causes:
  
  Routing 
  Configuration Issues: The routing rules may not be correctly configured, leading to ambiguity in determining which organizational unit should handle the service request.
  Multiple Matches: The system has found multiple organizational units that could potentially handle the request, but it is unclear which one should be selected.
  Missing or Incomplete Data: Required data for routing (such as customer information, service type, etc.) may be missing or incomplete, causing the system to fail in determining the correct