How To Fix CRM_IC_SERVICE009 - Routing to employee without responsible org. unit not supported

CRM_IC_SERVICE009 - Overview

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 009

• Message text: Routing to employee without responsible org. unit not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE009 - Routing to employee without responsible org. unit not supported ?

  The SAP error message CRM_IC_SERVICE009 indicates that there is an issue with routing a service request or interaction to an employee who does not have an associated responsible organizational unit. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to assign a service request to an employee who is not linked to any organizational unit that is responsible for handling such requests.
  
  Cause:
  
  Missing Organizational Unit: The employee you are trying to route the service request to does not have a responsible organizational unit assigned in the system.
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent proper routing of service requests.
  Employee Master Data: The employee's master data may not be correctly set up, leading to the absence of a responsible organizational unit.
  Role Assignment: The employee may not have the necessary roles or authorizations to handle the service request.
  
  
  Solution:
  
  
  Check Employee Master Data:
  
  Go to the