How To Fix CRM_IC_SERVICE009 - Routing to employee without responsible org. unit not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 009

• Message text: Routing to employee without responsible org. unit not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE009 - Routing to employee without responsible org. unit not supported ?

  The SAP error message CRM_IC_SERVICE009 indicates that there is an issue with routing a service request or interaction to an employee who does not have an associated responsible organizational unit. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to assign a service request to an employee who is not linked to any organizational unit that is responsible for handling such requests.
  Cause:
  
  Missing Organizational Unit: The employee you are trying to route the service request to does not have a responsible organizational unit assigned in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent proper routing of service requests.
  Employee Master Data: The employee's master data may not be correctly set up, leading to the absence of a responsible organizational unit.
  Role Assignment: The employee may not have the necessary roles or authorizations to handle the service request.
  
  Solution:
  
  
  Check Employee Master Data:
  
  Go to the employee's master data in the SAP system and ensure that the responsible organizational unit is assigned correctly.
  You can check this in transaction code PPOME (for organizational management) or PA20 (for personnel administration).
  
  
  
  Assign Organizational Unit:
  
  If the employee does not have an organizational unit assigned, you will need to assign one. This can typically be done in the HR module or through the organizational management settings.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system related to service request routing. Ensure that the organizational units and employee assignments are correctly set up.
  You may need to consult with your SAP Basis or CRM configuration team to verify that the routing rules are correctly defined.
  
  
  
  Role and Authorization Check:
  
  Ensure that the employee has the necessary roles and authorizations to handle service requests. This can be checked in transaction code PFCG (Role Maintenance).
  
  
  
  Testing:
  
  After making the necessary changes, test the routing again to ensure that the error does not occur.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  PPOME: Display and maintain organizational units and their relationships.
  PA20: Display employee master data.
  PFCG: Role maintenance for checking and assigning roles to users.
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and organizational management for detailed steps on managing organizational units and employee assignments.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  By following these steps, you should be able to resolve the CRM_IC_SERVICE009 error and ensure proper routing of service requests in your SAP CRM system.