How To Fix CRM_IC_LEAD010 - Questionnaire could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_LEAD - Messages for the IC Webclient Lead Area

• Message number: 010

• Message text: Questionnaire could not be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_LEAD010 - Questionnaire could not be found ?

  The SAP error message "CRM_IC_LEAD010: Questionnaire could not be found" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to locate a specific questionnaire that is supposed to be associated with a lead or opportunity. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Questionnaire: The questionnaire that is being referenced may not exist in the system or may have been deleted.
  Incorrect Configuration: The configuration settings for the questionnaire may not be set up correctly, leading to the system being unable to find it.
  Authorization Issues: The user may not have the necessary permissions to access the questionnaire.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect references or links between the lead and the questionnaire.
  Transport Issues: If the questionnaire was recently transported from another system (e.g., from development to production), it may not have been transported correctly.
  
  Solutions:
  
  Check Questionnaire Existence: Verify that the questionnaire exists in the system. You can do this by navigating to the relevant transaction (e.g., transaction CRMD_ORDER) and checking the list of available questionnaires.
  Review Configuration: Ensure that the questionnaire is correctly configured in the system. This includes checking the settings in the customizing transaction (SPRO) under CRM settings.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the questionnaire.
  Data Consistency Check: Review the lead or opportunity data to ensure that it is correctly linked to the questionnaire. You may need to correct any inconsistencies.
  Transport Validation: If the questionnaire was recently transported, check the transport logs to ensure that it was successfully imported into the target system.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.