How To Fix CRM_IC_LEAD012 - The current questionnaire is not valid, therefore it cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_LEAD - Messages for the IC Webclient Lead Area

• Message number: 012

• Message text: The current questionnaire is not valid, therefore it cannot be changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_LEAD012 - The current questionnaire is not valid, therefore it cannot be changed ?

  The SAP error message CRM_IC_LEAD012, which states "The current questionnaire is not valid, therefore it cannot be changed," typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with questionnaires or surveys associated with leads or opportunities. This error indicates that the system has identified an issue with the validity of the questionnaire you are trying to access or modify.
  Causes:
  
  Questionnaire Status: The questionnaire may be in a status that does not allow changes (e.g., it could be marked as completed or archived).
  Validity Period: The questionnaire may have a defined validity period, and if the current date falls outside this range, the questionnaire will be considered invalid.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the modification of certain questionnaires based on specific criteria.
  Authorization Issues: The user may not have the necessary permissions to modify the questionnaire.
  Data Integrity Issues: There could be inconsistencies or errors in the data associated with the questionnaire.
  
  Solutions:
  
  Check Questionnaire Status: Verify the status of the questionnaire in the system. If it is completed or archived, you may need to create a new questionnaire or reactivate the existing one if possible.
  Review Validity Dates: Check the validity period of the questionnaire. If it has expired, you may need to update the validity dates or create a new questionnaire.
  Consult Configuration Settings: Review the configuration settings related to questionnaires in the CRM system. Ensure that the settings allow for the modification of the questionnaire in question.
  User Permissions: Ensure that the user attempting to make changes has the appropriate authorizations. If not, contact your system administrator to adjust permissions.
  Data Consistency Check: Perform a data integrity check to ensure that there are no inconsistencies or errors in the questionnaire data. This may involve checking related tables or records in the database.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM questionnaires to understand the expected behavior and configuration options.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further assistance.