How To Fix CRM_IC_LEAD013 - It is not possible to view an unfilled questionnaire

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_LEAD - Messages for the IC Webclient Lead Area

• Message number: 013

• Message text: It is not possible to view an unfilled questionnaire

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_LEAD013 - It is not possible to view an unfilled questionnaire ?

  The SAP error message CRM_IC_LEAD013, which states "It is not possible to view an unfilled questionnaire," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access a questionnaire that has not been filled out or completed. This error can arise in various scenarios, such as when dealing with leads, opportunities, or service requests that involve questionnaires.
  Cause:
  
  Unfilled Questionnaire: The primary cause of this error is that the questionnaire associated with the lead or opportunity has not been filled out. The system is designed to prevent users from viewing or accessing questionnaires that lack any responses.
  Configuration Settings: There may be specific configuration settings in the CRM system that dictate how questionnaires are handled, including whether they can be viewed when unfilled.
  User Permissions: The user may not have the necessary permissions to view questionnaires, even if they are filled out.
  
  Solution:
  
  Fill Out the Questionnaire: The most straightforward solution is to ensure that the questionnaire is filled out. If you have the necessary information, complete the questionnaire to allow access.
  Check Configuration: Review the configuration settings related to questionnaires in the CRM system. Ensure that the settings allow for viewing unfilled questionnaires if that is a desired functionality.
  User Permissions: Verify that the user has the appropriate permissions to view questionnaires. If not, an administrator may need to adjust the user roles or permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling questionnaires in your version of SAP CRM.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  System Logs: Review system logs for any additional error messages or warnings that may provide more insight into the issue.
  Training and Documentation: Ensure that users are trained on how to properly fill out and manage questionnaires within the CRM system to prevent similar issues in the future.
  
  By addressing the underlying cause of the error and ensuring proper configuration and permissions, you should be able to resolve the issue and access the necessary questionnaires.