How To Fix CRM_IC_LEAD009 - Error when updating the questionnaire runtime class

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_LEAD - Messages for the IC Webclient Lead Area

• Message number: 009

• Message text: Error when updating the questionnaire runtime class

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_LEAD009 - Error when updating the questionnaire runtime class ?

  The SAP error message CRM_IC_LEAD009 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with questionnaires or surveys. This error indicates that there is an issue with updating the questionnaire runtime class, which can be due to various reasons.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the questionnaire or related objects.
  Authorization Issues: The user may not have the necessary authorizations to update the questionnaire runtime class.
  Configuration Errors: There could be issues with the configuration of the questionnaire or the runtime class itself.
  Technical Issues: There may be underlying technical issues, such as problems with the database or the application server.
  
  Solution:
  
  
  Check Data Consistency:
  
  Review the questionnaire and ensure that all required fields are filled out correctly.
  Validate that all related objects (like leads, opportunities, etc.) are correctly configured and linked.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform updates on the questionnaire runtime class. This can be checked in the user roles and profiles.
  
  
  
  Configuration Review:
  
  Check the configuration settings for the questionnaire and the runtime class in the SAP system. Ensure that they are set up correctly according to the business requirements.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  Consider performing a system restart or checking for any ongoing maintenance activities that might affect the CRM module.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and the steps that led to the error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review the official SAP documentation for CRM and questionnaires to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_LEAD009 error and implement a suitable solution.