How To Fix CRM_IC_LEAD008 - Cannot get questionnaire HTML string

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_LEAD - Messages for the IC Webclient Lead Area

• Message number: 008

• Message text: Cannot get questionnaire HTML string

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_LEAD008 - Cannot get questionnaire HTML string ?

  The SAP error message CRM_IC_LEAD008: Cannot get questionnaire HTML string typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue retrieving the HTML representation of a questionnaire. This can happen in various scenarios, such as when trying to display a questionnaire in the Interaction Center (IC) or when processing leads.
  Causes:
  
  Missing or Incomplete Configuration: The questionnaire may not be properly configured in the system, or required settings may be missing.
  Authorization Issues: The user may not have the necessary authorizations to access the questionnaire or related data.
  Data Inconsistencies: There may be inconsistencies or missing data in the questionnaire or related objects.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  Transport Issues: If the questionnaire was recently transported from another system, it may not have been fully activated or configured.
  
  Solutions:
  
  Check Configuration: Verify that the questionnaire is correctly configured in the system. Ensure that all required fields and settings are properly set up.
  Review Authorizations: Check the user’s authorizations to ensure they have access to the questionnaire and related objects. You may need to adjust roles or permissions.
  Data Validation: Inspect the data associated with the questionnaire for any inconsistencies or missing entries. Ensure that all necessary data is present and correctly formatted.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical problems.
  Re-transport or Re-activate: If the questionnaire was recently transported, try re-transporting or re-activating it to ensure all components are correctly set up.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM questionnaires to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_LEAD008 error message. If the problem continues, consider escalating the issue to SAP support for further assistance.