How To Fix CRM_IC_IARECORD111 - Error saving the interaction record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 111

• Message text: Error saving the interaction record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD111 - Error saving the interaction record ?

  The SAP error message CRM_IC_IARECORD111 typically indicates an issue when trying to save an interaction record in the SAP CRM system. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Possible Causes:
  
  
  Data Validation Issues: The data being entered may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid values.
  
  
  Authorization Issues: The user may not have the necessary permissions to save the interaction record. This can happen if the user role does not include the required authorizations.
  
  
  Technical Issues: There may be underlying technical problems, such as database connectivity issues, system performance problems, or bugs in the SAP system.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the CRM system, they might interfere with the standard saving process.
  
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to errors when saving interaction records.
  
  
  Solutions:
  
  
  Check Data Input: Review the data being entered for the interaction record. Ensure that all mandatory fields are filled out correctly and that the data adheres to the expected formats.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify interaction records. This can be done by checking the user roles and permissions in the SAP system.
  
  
  Analyze System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Debugging: If you have access to the development environment, you can debug the process to identify where the error occurs. This may require the assistance of a developer.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Check Custom Code: If there are custom enhancements, review the code to ensure it is not causing the error. You may need to involve a developer to assist with this.
  
  
  Configuration Review: Review the configuration settings related to interaction records in the CRM system to ensure they are set up correctly.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view interaction records or SLG1 to check logs.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it appears to be a bug or a complex issue.
  
  By systematically addressing these areas, you should be able to identify the cause of the CRM_IC_IARECORD111 error and implement a suitable solution.