How To Fix CRM_IC_IARECORD114 - Interaction record is locked

CRM_IC_IARECORD114 - Overview

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 114

• Message text: Interaction record is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD114 - Interaction record is locked ?

  The SAP error message CRM_IC_IARECORD114 indicates that an interaction record is locked, which typically occurs when another user or process is currently accessing or modifying the same interaction record. This can happen in various scenarios, such as when a user is editing the record, or if a system process is holding a lock on it.
  Causes:
  
  Concurrent Access: Another user is currently editing the interaction record.
  System Lock: A background job or process is holding a lock on the record.
  Unfinished Transactions: A previous transaction that involved the interaction record was not completed properly, leaving it in a locked state.
  Database Locking: Database-level locks may be in place due to long-running transactions or deadlocks.
  
  Solutions:
  
  Wait and Retry: If the record is locked by another user, wait for a few moments and try again. If the other user finishes their work, the lock will be released.
  Identify the Lock: Use transaction codes like SM12 (for lock entries) to