How To Fix CRM_IC_IARECORD114 - Interaction record is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 114

• Message text: Interaction record is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD114 - Interaction record is locked ?

  The SAP error message CRM_IC_IARECORD114 indicates that an interaction record is locked, which typically occurs when another user or process is currently accessing or modifying the same interaction record. This can happen in various scenarios, such as when a user is editing the record, or if a system process is holding a lock on it.
  Causes:
  
  Concurrent Access: Another user is currently editing the interaction record.
  System Lock: A background job or process is holding a lock on the record.
  Unfinished Transactions: A previous transaction that involved the interaction record was not completed properly, leaving it in a locked state.
  Database Locking: Database-level locks may be in place due to long-running transactions or deadlocks.
  
  Solutions:
  
  Wait and Retry: If the record is locked by another user, wait for a few moments and try again. If the other user finishes their work, the lock will be released.
  Identify the Lock: Use transaction codes like SM12 (for lock entries) to identify which user or process is holding the lock. You can then communicate with that user to resolve the issue.
  Release the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistency if the other user is still working on the record.
  Check for Background Jobs: Use transaction SM37 to check if there are any background jobs that might be holding the lock. If you find any, you may need to wait for them to complete or terminate them if they are stuck.
  Review System Logs: Check the system logs for any errors or warnings that might indicate why the record is locked.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage lock entries), SM37 (to monitor background jobs), and SM21 (to view system logs).
  User Training: Ensure that users are trained on proper procedures for accessing and editing interaction records to minimize locking issues.
  System Configuration: Review system settings related to locking behavior and transaction handling to optimize performance and reduce locking conflicts.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_IARECORD114 error message.