How To Fix CRM_IC_IARECORD110 - Dependent questionnaire cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 110

• Message text: Dependent questionnaire cannot be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD110 - Dependent questionnaire cannot be created ?

  The SAP error message CRM_IC_IARECORD110 indicates that a dependent questionnaire cannot be created in the context of the SAP CRM (Customer Relationship Management) system. This error typically arises when there are issues related to the configuration or data integrity of the questionnaires being used in the CRM interaction center.
  Causes:
  
  Missing Configuration: The questionnaire or its dependencies may not be properly configured in the system.
  Data Integrity Issues: There may be inconsistencies or missing data in the questionnaire setup, such as missing questions or sections.
  Authorization Issues: The user may not have the necessary permissions to create or access the dependent questionnaire.
  Technical Issues: There could be underlying technical problems, such as issues with the database or application server.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the questionnaire and its dependencies are correctly configured in the system. This includes checking the settings in the transaction codes related to questionnaires (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.).
  Ensure that all required fields and dependencies are filled out correctly.
  
  
  
  Review Data Integrity:
  
  Check for any missing or incomplete data in the questionnaire setup. Ensure that all questions and sections are properly defined.
  Validate that the questionnaire is active and not in a draft or inactive state.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to create and manage questionnaires. This can be checked in the user roles and profiles.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  Consult with your SAP Basis team to ensure that there are no underlying technical issues affecting the CRM system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for any additional guidance or patches that may be available.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance, providing them with the error details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing questionnaires in SAP CRM, such as CRMD_ORDER for managing orders and CRMD_ORDERADM_H for header data.
  SAP Notes: Search for SAP Notes related to the error message CRM_IC_IARECORD110 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.