How To Fix CRM_IC_IARECORD109 - Interaction record not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 109

• Message text: Interaction record not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD109 - Interaction record not found ?

  The SAP error message CRM_IC_IARECORD109 indicates that an interaction record could not be found in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or manipulate interaction records, which are used to track customer interactions.
  Causes:
  
  Record Does Not Exist: The interaction record you are trying to access may not exist in the database. This could be due to deletion or it was never created.
  Incorrect Selection Criteria: The criteria used to search for the interaction record may be incorrect or too restrictive, leading to no results being returned.
  Authorization Issues: The user may not have the necessary permissions to view the interaction record.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues that prevent the record from being available.
  Technical Issues: There could be underlying technical issues, such as database corruption or connectivity problems.
  
  Solutions:
  
  Verify Record Existence: Check if the interaction record actually exists in the system. You can do this by using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the record.
  Check Selection Criteria: Review the criteria you are using to search for the interaction record. Ensure that it is correct and not overly restrictive.
  User Authorizations: Ensure that the user has the necessary authorizations to access the interaction records. This can be checked with the help of a system administrator.
  Data Synchronization: If the system is integrated with other systems, check for any synchronization issues. Ensure that data is being transferred correctly between systems.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRM_IC for managing interaction records.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM interaction records for a better understanding of how they are structured and managed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution. If the problem continues, further investigation may be required.