How To Fix CRM_IC_IARECORD107 - Radio Button "Not Completed" is already used in an other entry.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 107

• Message text: Radio Button "Not Completed" is already used in an other entry.

What causes this issue?

It is not possible to create your entries because it is not allowed to
set the radio button more than one time in the same table.

System Response

The entry cannot be created.

How to fix this error?

1) Delete the last entry.
2) Create a further entry without setting the radio button for "Not
Completed"
3) After pressing the save button, you can see the complete cutomizing
table.
Now you can maintain the radio button for "Not Completed" .

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD107 - Radio Button "Not Completed" is already used in an other entry. ?

  The SAP error message CRM_IC_IARECORD107 indicates that a radio button option labeled "Not Completed" has already been selected in another entry within the same context. This typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when dealing with interaction records or service requests.
  Cause:
  
  Duplicate Selection: The error arises when the system detects that the radio button option "Not Completed" is already selected for another record in the same session or context. This is a validation mechanism to prevent multiple entries from being marked as "Not Completed" simultaneously.
  Session Context: The error may also occur if multiple users are trying to update the same record or if there are session management issues where the state of the radio button is not properly synchronized.
  
  Solution:
  
  Check Existing Entries: Review the existing entries in the system to see if "Not Completed" is already selected for another record. If so, you may need to change the status of that record before proceeding.
  Change Selection: If you need to mark a different record as "Not Completed," ensure that you are not trying to select the same option for multiple records. Choose a different status for the other entries if necessary.
  Refresh Session: Sometimes, refreshing the session or logging out and back in can resolve temporary issues related to session state.
  Consult Documentation: Check the SAP documentation or help resources for any specific guidelines related to the interaction records you are working with.
  Contact Support: If the issue persists and you cannot identify the conflicting entry, consider reaching out to your SAP support team or consulting with a technical expert who can analyze the system logs and provide further assistance.
  
  Related Information:
  
  SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide patches/updates that could resolve the issue.
  User Permissions: Ensure that you have the necessary permissions to modify the records in question, as permission issues can sometimes lead to unexpected behavior.
  System Configuration: Review the configuration settings in your SAP CRM system to ensure that there are no custom validations or settings that could be causing this error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.