How To Fix CRM_IC_IARECORD108 - Not saved: Radio Button "Not Completed" is already used in an other entry

CRM_IC_IARECORD108 - Overview

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 108

• Message text: Not saved: Radio Button "Not Completed" is already used in an other entry

What causes this issue?

It is not possible to save your entries because it is not allowed to
set the radio button more than one time in the same table.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The entry cannot be saved.

How to fix this error?

1) Delete the last entry.
2) Create a further entry without setting the radio button for "Not
Completed"
3) After pressing the save button, you can see the complete cutomizing
table.
Now you can maintain the radio button for "Not Completed" .

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD108 - Not saved: Radio Button "Not Completed" is already used in an other entry ?

  The SAP error message CRM_IC_IARECORD108 indicates that there is an issue with the radio button selection in the Interaction Center (IC) when trying to save an entry. Specifically, the error states that the radio button option "Not Completed" is already used in another entry, which means that the system is enforcing a uniqueness constraint for that particular status.
  
  Cause:
  
  Unique Constraint: The "Not Completed" status is likely set up in the system to allow only one entry at a time. This is a common design in systems to prevent multiple entries from being in the same state, which could lead to confusion or data integrity issues.
  Concurrent Entries: If multiple users are trying to set the same status for different entries simultaneously, this error can occur.
  Data Locking: The entry you are trying to save may be locked by another user or process, preventing you from saving your changes.
  
  
  Solution:
  
  Check Existing Entries: Review the existing