How To Fix CRM_IC_IARECORD100 - Search for default transactions in customizing table &1 was not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 100

• Message text: Search for default transactions in customizing table &1 was not unique

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD100 - Search for default transactions in customizing table &1 was not unique ?

  The SAP error message CRM_IC_IARECORD100 indicates that there is an issue with the configuration of default transactions in the customizing table. This error typically arises when the system is unable to find a unique entry for a specific transaction in the customizing table, which can lead to inconsistencies or failures in processing.
  Cause:
  
  Duplicate Entries: The most common cause of this error is the presence of duplicate entries in the customizing table that is being referenced. This can happen if multiple configurations have been created for the same transaction type without proper differentiation.
  Incorrect Configuration: There may be an incorrect or incomplete configuration in the customizing settings, leading to ambiguity in the system's ability to determine which transaction to use.
  Missing or Incomplete Data: If the required data for a transaction is missing or incomplete, the system may not be able to resolve the transaction uniquely.
  
  Solution:
  
  
  Check Customizing Table: 
  
  Access the relevant customizing table (the table name will be indicated in the error message as &1).
  Look for duplicate entries for the transaction in question. If duplicates are found, you will need to remove or consolidate them to ensure that each transaction type has a unique entry.
  
  
  
  Review Configuration:
  
  Go through the configuration settings related to the transaction in question. Ensure that all necessary fields are filled out correctly and that there are no conflicting settings.
  If you are unsure about the correct configuration, refer to SAP documentation or consult with a functional consultant who specializes in CRM.
  
  
  
  Test Changes:
  
  After making changes to the customizing table or configuration, test the transaction again to see if the error persists. 
  
  
  
  Transport Requests: If changes are made in a development environment, ensure that they are properly transported to the quality and production environments.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the SAP Reference IMG) or SE11 (to view table entries) to navigate to the relevant customizing settings.
  Documentation: Review the SAP Help Portal for documentation related to CRM configuration and transaction management.
  Support: If the issue persists after checking the customizing table and configuration, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CRM_IC_IARECORD100 error and ensure that your SAP system can correctly identify and process the required transactions.