How To Fix CRM_IC_IARECORD102 - Follow-up transaction &1 has been created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 102

• Message text: Follow-up transaction &1 has been created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD102 - Follow-up transaction &1 has been created ?

  The SAP error message CRM_IC_IARECORD102 typically indicates that a follow-up transaction has been created in the context of the Interaction Center (IC) within SAP CRM. This message is not necessarily an error but rather an informational message that indicates a follow-up action has been initiated.
  Cause:
  The message is triggered when a user performs an action in the Interaction Center that results in the creation of a follow-up transaction. This could occur in various scenarios, such as:
  
  A service request or sales order is created based on an interaction.
  A follow-up activity is generated from a customer interaction.
  A task or activity is linked to a previous interaction.
  
  Solution:
  Since this message is informational, there is typically no direct action required to resolve it. However, if you want to ensure that the follow-up transaction is processed correctly, you can take the following steps:
  
  
  Review the Follow-Up Transaction: Check the transaction that has been created (indicated by &1 in the message) to ensure it meets your requirements and is correctly linked to the original interaction.
  
  
  Monitor Workflow: If the follow-up transaction is part of a workflow, ensure that the workflow is functioning as expected and that all necessary approvals or actions are completed.
  
  
  User Training: If users are confused by this message, consider providing training or documentation to clarify what it means and what actions they should take.
  
  
  Check Customizations: If your organization has customized the Interaction Center, ensure that the custom logic does not interfere with the expected behavior of follow-up transactions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more details on the specific follow-up transaction type and its implications.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may be used to manage follow-up transactions, such as CRM_ORDER, CRM_SERVICE, etc.
  SAP Notes: Check for any SAP Notes related to this message for additional context or updates that may affect its behavior.
  Support: If you encounter issues beyond the informational message, consider reaching out to your SAP support team or consulting the SAP Community for assistance.
  
  In summary, the message CRM_IC_IARECORD102 is an indication of a follow-up transaction being created and does not typically require troubleshooting unless there are specific issues with the transaction itself.