How To Fix CRM_IC_IARECORD104 - Customizing of dependent transactions does not fit to requested object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 104

• Message text: Customizing of dependent transactions does not fit to requested object

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD104 - Customizing of dependent transactions does not fit to requested object ?

  The SAP error message CRM_IC_IARECORD104 indicates that there is a mismatch in the customizing settings for dependent transactions in the SAP CRM Interaction Center (IC). This error typically occurs when the system is unable to find the appropriate customizing settings for the transaction you are trying to execute, which can lead to issues in processing the request.
  Cause:
  
  Missing Customizing Entries: The customizing settings for the dependent transaction may not be properly defined in the system.
  Incorrect Configuration: There may be incorrect or incomplete configuration settings for the transaction type or the object you are trying to access.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that led to missing or inconsistent entries.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain customizing settings.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for the CRM Interaction Center.
  Ensure that the dependent transactions are correctly defined for the object you are trying to access.
  
  
  
  Review Transaction Types:
  
  Verify that the transaction type you are using is correctly configured and that all necessary dependencies are set up.
  Check the settings under CRM > Interaction Center > Customizing > Define Transaction Types.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  Ensure that all necessary customizing settings were included in the transport request.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the customizing settings and the transaction type.
  You can use transaction code SU53 to check for authorization issues after the error occurs.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or known issues.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program flow to identify where the error is being triggered.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs (transaction code SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to SAP support for further assistance.