How To Fix CRM_IC_IARECORD101 - Inconsistent Customizing; check entry "&2" of table "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 101

• Message text: Inconsistent Customizing; check entry "&2" of table "&1"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD101 - Inconsistent Customizing; check entry "&2" of table "&1" ?

  The SAP error message CRM_IC_IARECORD101 indicates that there is an inconsistency in the customizing settings related to the Interaction Center (IC) in SAP CRM. This error typically arises when there is a mismatch or missing entry in the customizing tables that are used to configure the Interaction Center.
  Cause:
  The error message usually points to a specific entry in a customizing table that is either missing or inconsistent. The placeholders "&1" and "&2" in the error message represent the table name and the specific entry that is causing the issue, respectively. Common causes include:
  
  Missing Entries: The specified entry in the customizing table does not exist.
  Incorrect Configuration: The entry may exist but is not configured correctly.
  Transport Issues: If changes were transported from one system to another, there may be inconsistencies due to missing or incomplete transport requests.
  Data Corruption: There may be data integrity issues in the customizing tables.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check the Customizing Table: Use transaction code SE11 (Data Dictionary) to check the specified table (&1) and look for the entry (&2). Ensure that the entry exists and is correctly configured.
  
  
  Review Customizing Settings: Go to the relevant customizing transaction (e.g., SPRO) and verify the settings related to the Interaction Center. Ensure that all necessary configurations are in place.
  
  
  Transport Management: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly. You may need to re-transport missing entries.
  
  
  Consistency Check: Use transaction code SE14 (Database Utility) to perform a consistency check on the database tables involved. This can help identify any inconsistencies.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific customizing table and the Interaction Center to ensure that you are following the correct configuration steps.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant information about your system configuration.
  
  
  Related Information:
  
  Transaction Codes: SE11 (Data Dictionary), SPRO (Customizing), SE14 (Database Utility).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error.
  Documentation: Review the SAP Help Portal for documentation on Interaction Center configuration and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_IC_IARECORD101 error.