How To Fix CRM_IC_IARECORD030 - The Interaction Record is not reverted to reset Business Partners.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 030

• Message text: The Interaction Record is not reverted to reset Business Partners.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD030 - The Interaction Record is not reverted to reset Business Partners. ?

  The SAP error message CRM_IC_IARECORD030 indicates that the Interaction Record (IR) cannot be reverted to reset the Business Partners (BPs). This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are issues with the interaction record's status or the associated business partner data.
  Causes:
  
  Status of Interaction Record: The interaction record may be in a status that does not allow it to be reverted. For example, if the record is already completed or has been processed in a way that prevents changes.
  Business Partner Data: There may be inconsistencies or issues with the business partner data associated with the interaction record. This could include missing or incorrect information.
  Authorization Issues: The user may not have the necessary authorizations to perform the revert operation on the interaction record.
  System Configuration: There may be configuration settings in the CRM system that restrict reverting interaction records under certain conditions.
  
  Solutions:
  
  Check Interaction Record Status: Verify the status of the interaction record. If it is in a completed or locked state, you may need to change its status or unlock it before attempting to revert.
  Review Business Partner Data: Ensure that the business partner data linked to the interaction record is complete and accurate. Correct any discrepancies found.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to revert the interaction record.
  System Configuration Review: Consult with your SAP administrator or technical team to review the system configuration related to interaction records and business partner management. Adjust settings if necessary.
  Use Transaction Codes: You can use transaction codes like CRMD_ORDER to view and manage interaction records directly, which may provide more insight into the issue.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM Interaction Center for detailed information on managing interaction records and business partners.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and context for further troubleshooting.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.