How To Fix CRM_IC_IARECORD021 - Follow-up transaction &1 has been created

CRM_IC_IARECORD021 - Overview

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 021

• Message text: Follow-up transaction &1 has been created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD021 - Follow-up transaction &1 has been created ?

  The SAP error message CRM_IC_IARECORD021 typically indicates that a follow-up transaction has been created in the context of the Interaction Center (IC) in SAP CRM. This message is not necessarily an error but rather an informational message that indicates a follow-up action has been successfully generated based on the current interaction.
  
  Cause:
  The message is triggered when a user performs an action in the Interaction Center that results in the creation of a follow-up transaction. This could occur in various scenarios, such as:
  
  A service request or sales order is created based on an interaction.
  A follow-up activity is generated from a customer inquiry.
  A task or appointment is scheduled as a result of the current interaction.
  
  
  Solution:
  Since this message is informational, there is typically no action required to resolve it. However, if you want to ensure that the follow-up transaction is processed correctly, you can:
  
  
  Check the Follow-Up Transaction: Review the details of the follow-up transaction