How To Fix CRM_IC_IARECORD021 - Follow-up transaction &1 has been created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 021

• Message text: Follow-up transaction &1 has been created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD021 - Follow-up transaction &1 has been created ?

  The SAP error message CRM_IC_IARECORD021 typically indicates that a follow-up transaction has been created in the context of the Interaction Center (IC) in SAP CRM. This message is not necessarily an error but rather an informational message that indicates a follow-up action has been successfully generated based on the current interaction.
  Cause:
  The message is triggered when a user performs an action in the Interaction Center that results in the creation of a follow-up transaction. This could occur in various scenarios, such as:
  
  A service request or sales order is created based on an interaction.
  A follow-up activity is generated from a customer inquiry.
  A task or appointment is scheduled as a result of the current interaction.
  
  Solution:
  Since this message is informational, there is typically no action required to resolve it. However, if you want to ensure that the follow-up transaction is processed correctly, you can:
  
  
  Check the Follow-Up Transaction: Review the details of the follow-up transaction that has been created. You can do this by navigating to the relevant transaction in SAP CRM and verifying that all necessary information is present and correct.
  
  
  Monitor Workflow: If the follow-up transaction is part of a workflow, ensure that the workflow is functioning as expected and that all subsequent steps are being executed.
  
  
  User Training: If users are confused by this message, consider providing training or documentation to clarify that this is a normal part of the interaction process.
  
  
  System Configuration: If you believe that the follow-up transaction should not have been created, review the configuration settings in the SAP CRM system to ensure that the follow-up actions are set up correctly.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may be used to view or manage follow-up transactions, such as CRM_ORDER, CRM_ACTIVITY, or CRM_SERVICE.
  SAP Notes: Check for any SAP Notes related to this message for additional context or updates that may affect its behavior.
  Documentation: Review SAP documentation or help files related to the Interaction Center and follow-up transactions for more detailed information on how these processes work.
  
  If you encounter any issues beyond this informational message, it may be beneficial to consult with your SAP support team or refer to SAP's official support channels for further assistance.