How To Fix CRM_IC_IARECORD019 - Save is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 019

• Message text: Save is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD019 - Save is not possible ?

  The SAP error message CRM_IC_IARECORD019 typically indicates that there is an issue preventing the saving of a record in the SAP CRM Interaction Center (IC). This error can arise from various causes, and understanding the context is essential for troubleshooting. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Required Fields: Certain mandatory fields may not be filled out in the interaction record.
  Data Validation Errors: The data entered may not meet the validation criteria set in the system (e.g., incorrect formats, invalid values).
  Authorization Issues: The user may not have the necessary permissions to save the record.
  System Configuration Issues: There may be configuration settings in the CRM system that are preventing the save operation.
  Technical Errors: There could be underlying technical issues, such as database locks or system performance problems.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the form for any highlighted fields or error messages.
  Validate Data: Double-check the data entered for correctness. Ensure that it adheres to the expected formats and values.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the save operation. This may involve checking roles and permissions in the SAP system.
  Consult Configuration Settings: If you have access, review the configuration settings related to the interaction record. This may involve checking the customizing settings in the SAP CRM.
  Check for Technical Issues: Look for any system messages or logs that might indicate a technical issue. This could involve checking for database locks or performance issues.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may help in reviewing the interaction records.
  User Documentation: Review user manuals or documentation related to the CRM Interaction Center for guidance on data entry and record management.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the problem continues, further investigation may be necessary, potentially involving technical support from SAP.