How To Fix CRM_IC_IARECORD017 - No text type defined as a log in customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 017

• Message text: No text type defined as a log in customizing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD017 - No text type defined as a log in customizing ?

  The SAP error message CRM_IC_IARECORD017 indicates that there is no text type defined for a log in the customizing settings of the SAP system. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction records or logs.
  Cause:
  The error is caused by the absence of a defined text type for the interaction record in the customizing settings. Text types are used to categorize and manage different types of text entries in the system, and if a required text type is not defined, the system cannot process the log entry, leading to this error.
  Solution:
  To resolve this error, you need to define the necessary text type in the customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the transaction code SPRO to access the SAP Reference IMG (Implementation Guide).
  
  
  
  Navigate to the Relevant Path:
  
  Follow the path: 
  Customer Relationship Management -> Basic Functions -> Text Management -> Define Text Types
  
  
  
  
  Define Text Type:
  
  In the "Define Text Types" section, check if the required text type for the interaction record is defined.
  If it is not defined, create a new text type by clicking on the "New Entries" button.
  Fill in the necessary details for the text type, such as the text type ID, description, and any other relevant settings.
  
  
  
  Assign Text Type to Interaction Record:
  
  Ensure that the newly created text type is assigned to the relevant interaction record or log type.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your entries.
  
  
  
  Test the Changes:
  
  Go back to the transaction or process that was generating the error and test to see if the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to work with interaction records.
  Documentation: Refer to SAP Help documentation for more details on text management and interaction records.
  Authorization: Ensure you have the necessary authorizations to make changes in the customizing settings.
  Transport Requests: If you are working in a development environment, remember to include your changes in a transport request to move them to the quality or production environment.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.