How To Fix CRM_IC_IARECORD016 - Save was not successful. All changes have been discarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 016

• Message text: Save was not successful. All changes have been discarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD016 - Save was not successful. All changes have been discarded ?

  The SAP error message CRM_IC_IARECORD016 indicates that a save operation in the SAP CRM Interaction Center (IC) was not successful, and as a result, all changes made during that session have been discarded. This error can occur for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  
  Data Validation Errors: The data entered may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or values that do not comply with business rules.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the save operation. This can happen if the user role does not have the required permissions for the specific transaction or data.
  
  
  Technical Issues: There may be underlying technical issues such as database connectivity problems, system performance issues, or temporary system outages.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with the standard save process, leading to errors.
  
  
  Locking Issues: The record being modified may be locked by another user or process, preventing the save operation from completing successfully.
  
  
  Solutions:
  
  
  Check Data Validity: Review the data entered in the transaction. Ensure that all mandatory fields are filled out correctly and that the data adheres to the required formats and business rules.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to perform the save operation. This can be done by checking the user roles and permissions in the SAP system.
  
  
  Check System Logs: Look at the system logs (transaction SLG1) for any error messages or warnings that may provide more context about the failure. This can help identify if there are technical issues or specific validation errors.
  
  
  Test in a Different Environment: If possible, try to replicate the issue in a development or test environment to see if the problem persists. This can help determine if the issue is specific to the current environment.
  
  
  Consult with Technical Support: If the issue persists and cannot be resolved through the above steps, it may be necessary to consult with your SAP Basis or technical support team. They can investigate further into system performance, locking issues, or custom code that may be causing the error.
  
  
  Check for Updates or Patches: Ensure that the SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, and SLG1 for logging and monitoring.
  SAP Notes: Search for SAP Notes related to the error message or the specific transaction you are working with. SAP Notes often provide solutions or workarounds for known issues.
  Documentation: Review the SAP documentation for the Interaction Center to understand the expected behavior and requirements for saving records.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.