How To Fix CRM_IC_IARECORD018 - Add to Cart not possible. Current transaction does not support items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 018

• Message text: Add to Cart not possible. Current transaction does not support items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD018 - Add to Cart not possible. Current transaction does not support items ?

  The SAP error message CRM_IC_IARECORD018 indicates that the "Add to Cart" action is not possible because the current transaction does not support items. This error typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when dealing with the Internet Sales (IS) or Interaction Center (IC) scenarios.
  Causes:
  
  Transaction Type Limitations: The current transaction type may not be configured to support item addition. For example, certain transaction types may be designed for service requests or inquiries rather than sales orders.
  Item Status: The items you are trying to add may have a status that does not allow them to be added to the cart (e.g., they may be inactive or not available for sale).
  Configuration Issues: There may be configuration settings in the SAP system that restrict the addition of items to the cart based on certain criteria.
  User Permissions: The user may not have the necessary permissions to add items to the cart in the current transaction context.
  Session State: The session may be in a state that does not allow modifications, such as being in a read-only mode.
  
  Solutions:
  
  Check Transaction Type: Verify that the transaction type you are using supports item addition. If not, consider switching to a different transaction type that does.
  Review Item Status: Ensure that the items you are trying to add are active and available for sale. Check their status in the system.
  Configuration Review: Consult with your SAP administrator or functional consultant to review the configuration settings related to the transaction type and item handling.
  User Permissions: Ensure that the user has the appropriate permissions to perform the action. This may involve checking user roles and authorizations.
  Session Management: If the session is in a read-only state, try logging out and logging back in, or refreshing the session to see if that resolves the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for details on transaction types and item handling.
  Support Forums: Consider searching or posting on SAP community forums for insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to engage with SAP support for further assistance.