How To Fix CRM_IC_IARECORD018 - Add to Cart not possible. Current transaction does not support items

CRM_IC_IARECORD018 - Overview

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 018

• Message text: Add to Cart not possible. Current transaction does not support items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD018 - Add to Cart not possible. Current transaction does not support items ?

  The SAP error message CRM_IC_IARECORD018 indicates that the "Add to Cart" action is not possible because the current transaction does not support items. This error typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when dealing with the Internet Sales (IS) or Interaction Center (IC) scenarios.
  Causes:
  
  Transaction Type Limitations: The current transaction type may not be configured to support item addition. For example, certain transaction types may be designed for service requests or inquiries rather than sales orders.
  Item Status: The items you are trying to add may have a status that does not allow them to be added to the cart (e.g., they may be inactive or not available for sale).
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict the addition of items to the cart based on certain criteria.
  User Permissions: The user may not have the necessary permissions to add items to the cart