How To Fix CRM_IC_IARECORD020 - Inconsistent Customizing; check entry "&2" of table "&1"

CRM_IC_IARECORD020 - Overview

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 020

• Message text: Inconsistent Customizing; check entry "&2" of table "&1"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD020 - Inconsistent Customizing; check entry "&2" of table "&1" ?

  The SAP error message CRM_IC_IARECORD020 indicates that there is an inconsistency in the customizing settings related to the Interaction Center (IC) in SAP CRM. This error typically arises when there is a mismatch or missing entry in the customizing tables that are required for the proper functioning of the Interaction Center.
  
  Cause:
  The error message specifies that there is an issue with a particular entry in a specific table. The placeholders "&1" and "&2" in the message represent the table name and the specific entry that is causing the inconsistency. Common causes for this error include:
  
  Missing Entries: The specified entry in the customizing table may not exist.
  Incorrect Configuration: The entry may exist but is incorrectly configured or does not meet the required criteria.
  Transport Issues: If the customizing settings were transported from one system to another, there may have been issues during the transport process that led to inconsistencies.
  Data Corruption: There may be