How To Fix CRM_IC_IARECORD020 - Inconsistent Customizing; check entry "&2" of table "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 020

• Message text: Inconsistent Customizing; check entry "&2" of table "&1"

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD020 - Inconsistent Customizing; check entry "&2" of table "&1" ?

  The SAP error message CRM_IC_IARECORD020 indicates that there is an inconsistency in the customizing settings related to the Interaction Center (IC) in SAP CRM. This error typically arises when there is a mismatch or missing entry in the customizing tables that are required for the proper functioning of the Interaction Center.
  Cause:
  The error message specifies that there is an issue with a particular entry in a specific table. The placeholders "&1" and "&2" in the message represent the table name and the specific entry that is causing the inconsistency. Common causes for this error include:
  
  Missing Entries: The specified entry in the customizing table may not exist.
  Incorrect Configuration: The entry may exist but is incorrectly configured or does not meet the required criteria.
  Transport Issues: If the customizing settings were transported from one system to another, there may have been issues during the transport process that led to inconsistencies.
  Data Corruption: There may be data corruption in the customizing tables.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check the Error Message: Identify the specific table and entry mentioned in the error message. This will guide you to the exact location of the issue.
  
  
  Review Customizing Settings:
  
  Go to the relevant customizing transaction (e.g., SPRO) and navigate to the area related to the Interaction Center.
  Check the entries in the specified table to ensure that the entry exists and is correctly configured.
  
  
  
  Create or Correct Entries:
  
  If the entry is missing, create it with the correct values.
  If the entry exists but is incorrect, modify it to ensure it meets the required configuration.
  
  
  
  Transport Issues: If the issue arose after a transport, check the transport logs for any errors and ensure that all necessary customizing settings were transported correctly.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific customizing table for guidance on the required entries and their configurations.
  
  
  Testing: After making the necessary changes, test the functionality in the Interaction Center to ensure that the error is resolved.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SE11 (Data Dictionary), SE16 (Data Browser), or SPRO (Customizing) to investigate the issue further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for assistance.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_IC_IARECORD020 error.