How To Fix CRM_IC_IARECORD014 - Customizing for process type &1 invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 014

• Message text: Customizing for process type &1 invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD014 - Customizing for process type &1 invalid ?

  The SAP error message CRM_IC_IARECORD014 indicates that there is an issue with the customizing settings for a specific process type in the SAP CRM (Customer Relationship Management) system. This error typically arises when the system cannot find valid customizing entries for the specified process type, which can lead to issues in processing transactions related to that type.
  Cause:
  
  Missing Customizing Entries: The most common cause is that the required customizing entries for the specified process type are missing or not properly configured in the system.
  Incorrect Process Type: The process type specified in the transaction may not exist or may have been incorrectly defined.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that led to missing or incomplete entries.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the customizing settings for the specified process type.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for the process type in question.
  Verify that the necessary entries for the process type are present and correctly configured.
  
  
  
  Create or Adjust Customizing Entries:
  
  If the entries are missing, you may need to create them. This typically involves defining the process type and its associated parameters.
  If the entries are incorrect, adjust them to ensure they match the expected configuration.
  
  
  
  Verify Process Type:
  
  Ensure that the process type you are using is valid and correctly defined in the system. You can check this in the relevant customizing area.
  
  
  
  Check Transport Requests:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the customizing settings.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify the customizing settings. You may need to consult with your SAP security team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific process type for any additional configuration steps or requirements.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to work with CRM orders) to navigate to the relevant customizing areas.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on configuring process types.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_IARECORD014 error message.