How To Fix CRM_IC_IARECORD012 - Transaction could not be restored from ICI item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 012

• Message text: Transaction could not be restored from ICI item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD012 - Transaction could not be restored from ICI item ?

  The SAP error message CRM_IC_IARECORD012 indicates that a transaction could not be restored from the Interaction Center (IC) item. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction records or when trying to access a specific transaction that is expected to be available in the system.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data stored in the database, which can prevent the system from retrieving the transaction.
  Missing or Deleted Records: The transaction or interaction record that you are trying to access may have been deleted or is missing from the database.
  Authorization Issues: The user may not have the necessary authorizations to access the specific transaction or interaction record.
  System Configuration Issues: There may be configuration issues in the CRM system that affect how transactions are stored or retrieved.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the data in the database. You may need to run consistency checks or data repair tools provided by SAP.
  Review Transaction Logs: Check the transaction logs to see if there are any indications of why the transaction could not be restored. This may provide insights into whether the record was deleted or if there are other issues.
  User Authorizations: Ensure that the user has the appropriate authorizations to access the transaction. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  Recreate the Transaction: If the transaction is missing, you may need to recreate it manually if possible.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues and fixes available.
  System Configuration Review: Review the configuration settings in the CRM system to ensure that they are set up correctly for transaction handling.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They may be able to provide more specific guidance based on your system's configuration and logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for order management or CRM_IC for the Interaction Center.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their experiences and solutions.
  Documentation: Review the official SAP documentation for CRM and Interaction Center to understand the expected behavior and configuration settings related to transactions and interaction records.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_IC_IARECORD012 error message.