How To Fix CRM_IC_IARECORD012 - Transaction could not be restored from ICI item

CRM_IC_IARECORD012 - Overview

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 012

• Message text: Transaction could not be restored from ICI item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD012 - Transaction could not be restored from ICI item ?

  The SAP error message CRM_IC_IARECORD012 indicates that a transaction could not be restored from the Interaction Center (IC) item. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction records or when trying to access a specific transaction that is expected to be available in the system.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data stored in the database, which can prevent the system from retrieving the transaction.
  Missing or Deleted Records: The transaction or interaction record that you are trying to access may have been deleted or is missing from the database.
  Authorization Issues: The user may not have the necessary authorizations to access the specific transaction or interaction record.
  System 
  Configuration Issues: There may be configuration issues in the CRM system that affect how transactions are stored or retrieved.
  Technical Issues: There could be underlying technical issues, such as problems with the