How To Fix CRM_IC_CUSTOMIZING2022 - Maintain navigation class name

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CUSTOMIZING2 - IC WebClient Customizing Message Class

• Message number: 022

• Message text: Maintain navigation class name

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CUSTOMIZING2022 - Maintain navigation class name ?

  The SAP error message CRM_IC_CUSTOMIZING2022, which states "Maintain navigation class name," typically occurs in the context of customizing the SAP CRM Interaction Center (IC). This error indicates that there is a missing or incorrectly configured navigation class in the system.
  
  Cause:
  
  Missing Navigation Class: The navigation class that is supposed to be defined for a specific transaction or function is not maintained in the system.
  Incorrect Configuration: The navigation class may be incorrectly configured or not linked properly to the relevant transaction.
  Transport Issues: If the configuration was transported from another system, it might not have been transported correctly, leading to missing entries.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Easy Access screen and navigate to the customizing settings for the Interaction Center.
  Use transaction code SPRO and follow the path: Customer Relationship Management -> Interaction Center -> Basic Functions -> Define Navigation Class
  
  Ensure that the navigation class is