How To Fix CRM_IC_CUSTOMIZING2022 - Maintain navigation class name

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CUSTOMIZING2 - IC WebClient Customizing Message Class

• Message number: 022

• Message text: Maintain navigation class name

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CUSTOMIZING2022 - Maintain navigation class name ?

  The SAP error message CRM_IC_CUSTOMIZING2022, which states "Maintain navigation class name," typically occurs in the context of customizing the SAP CRM Interaction Center (IC). This error indicates that there is a missing or incorrectly configured navigation class in the system.
  Cause:
  
  Missing Navigation Class: The navigation class that is supposed to be defined for a specific transaction or function is not maintained in the system.
  Incorrect Configuration: The navigation class may be incorrectly configured or not linked properly to the relevant transaction.
  Transport Issues: If the configuration was transported from another system, it might not have been transported correctly, leading to missing entries.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Easy Access screen and navigate to the customizing settings for the Interaction Center.
  Use transaction code SPRO and follow the path: 
  Customer Relationship Management -> Interaction Center -> Basic Functions -> Define Navigation Class
  
  Ensure that the navigation class is defined and correctly linked to the relevant transaction.
  
  
  
  Maintain Navigation Class:
  
  If the navigation class is missing, you will need to create it. Click on "New Entries" and define the necessary navigation class with the required attributes.
  Make sure to save your changes.
  
  
  
  Check for Transport Issues:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included in the transport request.
  If something is missing, you may need to re-transport the configuration.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error is resolved.
  
  
  
  Consult Documentation:
  
  If you are unsure about the specific navigation class required, refer to SAP documentation or consult with your SAP functional consultant for guidance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_IC, and SPRO for navigating and customizing the CRM system.
  
  By following these steps, you should be able to resolve the CRM_IC_CUSTOMIZING2022 error and ensure that the navigation class is properly maintained in your SAP system.