How To Fix CRM_IC_CUSTOMIZING2070 - & is an invalid IC profile number; enter a valid value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CUSTOMIZING2 - IC WebClient Customizing Message Class

• Message number: 070

• Message text: & is an invalid IC profile number; enter a valid value

What causes this issue?

You have selected an invalid Interaction Center (IC) profile.

System Response

The system could not determine a valid IC profile ID.

How to fix this error?

Enter a valid IC profile ID.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CUSTOMIZING2070 - & is an invalid IC profile number; enter a valid value ?

  The SAP error message CRM_IC_CUSTOMIZING2070 indicates that an invalid Interaction Center (IC) profile number has been entered in the system. This error typically occurs when a user tries to access or configure an IC profile that does not exist or is not properly defined in the system.
  Cause:
  
  Invalid Profile Number: The profile number entered does not exist in the system.
  Profile Not Configured: The IC profile may not have been set up correctly in the customizing settings.
  Authorization Issues: The user may not have the necessary authorizations to access the specified IC profile.
  Data Consistency Issues: There may be inconsistencies in the data or configuration that prevent the system from recognizing the profile.
  
  Solution:
  
  Verify Profile Number: Check the IC profile number you are entering. Ensure that it is correct and exists in the system.
  Check Customizing Settings:
  
  Go to the customizing settings in SAP (Transaction SPRO).
  Navigate to the relevant section for Interaction Center and verify that the profile is defined correctly.
  Ensure that all necessary parameters for the profile are set up.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the IC profile. You may need to consult with your SAP security team to verify this.
  Create or Modify Profile: If the profile does not exist, you may need to create a new IC profile or modify an existing one to meet your requirements.
  Consult Documentation: Refer to SAP documentation or help resources for detailed steps on how to configure IC profiles.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check existing profiles and their configurations.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully work with the Interaction Center profiles in SAP.